What size should I buy?
If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.
As an alternative option, reach out to our customer support team here.
I've made a mistake in my order. Can you change it?
It may be possible to cancel an item(s) or change it to a different size depending on the status of your order. Please note, we are unable to accept any cancellation or modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made.
If you need to make any amendments to your purchase please contact us as soon as possible.
Can I cancel my order?
We can't make any guarantees, but if you contact us within 24 hours after the order has been made, we will try and cancel your order before it's been shipped.
Unfortunately, once your order has been processed by our warehouse, you will not be able to cancel it. Please make sure that you're 100% happy with your order before completing your purchase.
I've received the wrong items?
We sincerely apologise if the item received is not the item that was chosen within your online cart.
On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:
1. Order Number (starts with a # in your confirmation email).
2. Details of incorrect item received.
3. Name of the item not received.
4. Photo of the all item(s) received.
5. Please contact us at here regarding any problems.
I've received a faulty item?
We hope this never happens!
But in the unfortunate event that you have received a faulty item from us, please contact us promptly with the following information:
1. Order Number (starts with a # in your confirmation email)
2. A photograph of the faulty item
3. Description of the issue
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All orders are processed within 1-2 working days.
Our usual delivery times after despatch:
Standard delivery: 7-15 working days
Express delivery: 3-5 working days
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you deliver to military addresses?
Unfortunately, we currently do not deliver to military addresses.
Can I change my delivery address?
We can only change your delivery address if your order has not yet been shipped.
In case you notice a mistake in your delivery address, please contact us immediately at firstname.lastname@example.org
My order is showing as delivered, but I didn't receive it
In rare cases your tracking number may show your package as 'Delivered' when it is still 'In transit' or delivered to an alternate location. We recommend looking out for an "Attempted Delivery' notification or card left by the courier at your address.
In the circumstance that your order shows as delivered but hasn't been received, we would recommend taking three steps before reaching out to us:
Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.
Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.
Checking at your local post office/pick up point by taking your ID and tracking number with you.
If all of the above has been carried out and you have still not been able to retrieve your parcel, please get in touch with us here so we can find a solution as soon as possible for you.
What's your return and exchange policy?
We want you to love your purchase. If you're not satisfied, we offer hassle-free returns and exchanges.
- You have 30 days from delivery to return an item.
- Return fees are on us, ensuring a seamless process.
- You have 60 days from delivery to initiate an exchange.
- Exchange shipping fees are also covered by us.
Shop confidently knowing your satisfaction is our priority. Reach out to us at email@example.com for any questions.