Returns & Exchanges
We’re here to ensure your shopping experience is as smooth as possible. Our flexible Returns & Exchanges policy is designed with your convenience in mind.
Effortless Exchanges
We’re committed to finding the perfect fit for you! If you’d like to exchange an item, whether it’s a size issue, color, or style preference, we’ll send you free replacements until you’re completely satisfied. As a bonus, you get to keep the original item; you don’t have to return it.
Return For Refund
If you decide to return an item for a refund, please note:
- Return shipping fees are not covered.
- We offer flexible options, such as a partial refund, so you can keep the item and avoid shipping it back.
To qualify for a return:
- Initiate your return within 30 calendar days of delivery.
- Items must be in their original, undamaged condition.
How to Initiate a Return
- Contact our support team at hello@sfigure.com within the return window.
- Provide your order number and a brief explanation of your request. If possible, include photos or videos.
- Our team will guide you through the process.
Refunds & Processing
- Refunds are issued to the original payment method used at checkout.
- Once we receive and inspect your item, your refund will be processed within 24 hours.
Important Notes
- Items eligible for return must be in their original, undamaged condition.
- Returns cannot be processed for items purchased from other retailers.
At Sfigure, your satisfaction is our priority. If you have questions or need help, reach out to us at hello@sfigure.com.