Returns & Exchanges
We’re here to ensure your shopping experience is as smooth as possible. Our flexible Returns & Exchanges policy is designed with your convenience in mind.
Return For Exchange
We want you to love your purchase! If you need to exchange an item for a different size, color, or style, we offer flexible solutions:
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Return for Exchange: You may return the original item for an exchange, but return shipping fees will not be covered. Once we receive your return, we’ll ship your replacement at no additional cost.
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Keep the Item, Get a Partial Refund: If you prefer to keep the item instead of sending it back, we can offer a partial refund to make up for the fit or style issue.
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Order a Replacement with a Discount: Want a different size, color, or style right away? We’ll give you a substantial discount to place a new order for the replacement item, so you can get the right item without delay while keeping the original.
Return For Refund
If you decide to return an item for a refund, please note:
- Return shipping fees are not covered.
- We offer flexible options, such as a partial refund, so you can keep the item and avoid shipping it back.
To qualify for a return:
- Initiate your return within 30 calendar days of delivery.
- Items must be in their original, undamaged condition.
How to Initiate a Return
- Contact our support team at hello@sfigure.com within the return window.
- Provide your order number and a brief explanation of your request. If possible, include photos or videos.
- Our team will guide you through the process.
Refunds & Processing
- Refunds are issued to the original payment method used at checkout.
- Once we receive and inspect your item, your refund will be processed within 24 hours.
Important Notes
- Items eligible for return must be in their original, undamaged condition.
- Returns cannot be processed for items purchased from other retailers.
At Sfigure, your satisfaction is our priority. If you have questions or need help, reach out to us at hello@sfigure.com.