We want you to love your purchase. If you need to return or exchange an item, we offer flexible solutions to make it easy and convenient.
We provide multiple ways to assist you, including free replacements, discounted replacements, exchanges, partial refunds, and full refunds depending on your situation.
Rare Situations & How We Handle Them:
| Situation |
How We Can Help |
| Defective / Quality Issues |
Free replacement no return |
| Lost in Transit |
Free replacement |
| Fit Issues |
Choose from:
• Discounted replacement no return
• Partial refund no return
• Return for Exchange (return shipping not covered) |
| Color Issues |
Choose from:
• Discounted replacement no return
• Partial refund no return
• Return for Exchange (return shipping not covered) |
| Wrong Item Received |
Free replacement no return |
| Missing Item |
Free replacement |
| Parcel Damaged on Arrival |
Free replacement no return |
| Incomplete or Incorrect Shipping Address |
Discounted replacement; place a new order with the correct shipping address |
Return for Exchange
You may return the original item for an exchange.
- Return shipping fees are not covered
- Once we receive your return, we will ship your replacement at no additional cost
Discounted Replacement
If you would like a different size, color, or style immediately, we can provide a substantial discount so you can place a new order for the replacement item while keeping the original.
Keep the Item, Get a Partial Refund
If you prefer not to return the item or exchange it, we may offer a partial refund to compensate for the fit or style issue.
Return for Refund
If you would like to return an item for a refund, please note:
-
Full refund: You may return the item for a full refund. Return shipping fees are not covered. Items must be in their original, undamaged condition and must not have been worn, washed, or altered, with all original tags attached, and returned in their original packaging.
-
Discounted replacement: We can offer a substantial discount so you can place a new order for the correct item while keeping the original one.
-
Partial refund: We may offer a partial refund so you can keep the item and avoid the hassle of return shipping.
To qualify for a return:
- Your return request must be initiated within 30 calendar days of delivery
- Items must be in their original and undamaged condition
- Items must not be worn, washed, or altered
How to Initiate a Return
- Contact our support team at hello@sfigure.com within the return window
- Provide your order number and a brief explanation of your request
- Include photos or videos of the item or issue
- Our team will guide you through the next steps
Important: Do not return the package to the address printed on the shipping label. This is not our return address and may delay your refund.
Refunds & Processing
- Refunds are issued to the original payment method used at checkout
- Once we receive and inspect your item, your refund will be processed within 24 hours
Important Notes
- Requests must be made within 30 days of delivery
- Items must be in their original, undamaged condition
- Items must not be worn, washed, or altered
- Unauthorized returns will not be processed
- We do not accept returns without prior approval
- We are not responsible for lost packages from unauthorized returns
- Sale items and gift cards are non-refundable
- Refund processing time depends on your bank or payment provider
At Sfigure, your satisfaction is our priority. If you have any questions or need assistance, please contact us at hello@sfigure.com
